Terms & Conditions

These terms govern your use of this website and any direct booking you make through it with Aung Villa, a private villa in Ubud, Bali, operated by Book Ubud.

By using the site or sending a booking request you accept these terms.

Guest means the person named on the booking and everyone staying with them. Host means the operator and the team that manages the villa. Booking means the confirmed reservation for specific dates.

Dates you select on this site are a request, not a confirmed booking. The calendar shows availability as a guide only, so we always confirm it with you on WhatsApp.

A booking exists only once we confirm it in writing on WhatsApp. Until then, no dates are held.

Prices are quoted in Indonesian rupiah unless we agree otherwise, and are for the whole villa, not per room. The written quote we send on WhatsApp is the price that applies.

A 50 percent deposit confirms the booking; the balance is due on check-in. We accept bank transfer in IDR or USD, Wise, or cash on arrival.

Every booking is arranged and confirmed with us on WhatsApp. This website does not take payments.

We send our bank details in writing before any payment. Pay only to details we confirm through our official channels.

Free cancellation up to 7 days before check-in, with your deposit refunded in full and no fee.

Cancellations within 7 days of check-in, no-shows, and early departures are not refundable unless we agree otherwise in writing.

If we cannot honour a confirmed booking, we offer a comparable alternative or refund the amounts you have paid.

Check-in is 14:00 and check-out is 11:00. Late check-out until 14:00 is free whenever no other guest checks in that day.

Maximum four guests. Please confirm the exact number in WhatsApp before arrival so we can prepare the villa.

Smoking is allowed outdoors in designated areas only. Pets are welcome with prior approval. Parties and events need the owner's approval.

Quiet hours run 22:00 to 07:00 for the neighbours. Children must be supervised at all times, especially around the pool and on the stairs.

We may end a stay without refund if behaviour puts people or the property at risk.

Please report any damage or loss straight away. Guests are responsible for damage beyond normal wear caused by their party.

We may ask for a refundable security deposit for larger groups or longer stays, and will say so in your written quote.

If the villa becomes unavailable due to maintenance or circumstances outside our control, we will tell you as soon as we know and offer a comparable alternative or a full refund for the affected nights.

We are not liable for events beyond our reasonable control, including weather, road conditions, power or internet interruptions, or third-party services such as transport and scooter rental.

Our liability for any booking is limited to the amount you paid for the affected nights. Nothing here limits rights you have under Indonesian law.

We strongly recommend travel insurance covering cancellation, medical costs, and personal belongings.

These terms are governed by the laws of the Republic of Indonesia. We will always try to resolve a disagreement directly and in good faith first.

We may update these terms. The date at the top shows the latest version, and the version in force when you book is the one that applies to your booking.